Having trouble sending an email?
The bounce-back message you receive provides valuable information to help determine the problem.
The most common message I see is the misspelling of an email address. Even if you have sent an email to the person before, it is very easy to misspell an email address. Once you have misspelled an address once, it will show up in your Most Recently Used (MRU) list in Outlook when you start typing the address. If you select the misspelled email from this list, you will receive the same bounce-back message again and again. Sounds simple, but it snares more people than I care to mention. You can delete the previously misspelled email address from your MRU in Outlook by using the arrow keys on your keyboard to highlight the email address, then pressing the Delete key on your keyboard.
Aside from that, there are several other errors that could be the cause of the bounce-back message. Please read it carefully to get a better understanding as to what might be happening. Do not assume that your email is just broken. It could be rejected as SPAM or some other fatal error. If you need help, feel free to call us and have the bounce-back email handy so we can help troubleshoot.