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FAQ

Frequently Asked Questions

Q: Why would I want a network assessment?

A: Technology is constantly changing and the business world does not stop while your systems are down caused by an unplanned upgrade. Assessing your current technology position will give you a clear picture of the areas that need attention. This proactive approach allows for planned upgrades, reduced downtime, and keeps your business productive.

Q: Why would I want a managed IT solution?

A: Managing your desktops and servers is a difficult task, not to mention managing the people that use them. As more systems are added and connected to your network, that task continues to become both more unmanageable and time consuming every day. We provide managed IT solutions for maintaining your servers, network appliances, computers, applications, and information security so that you can focus on your business rather than your technology. And we’ll even help the end-user along the way!

Q: I’ve got pop ups! What do I do?

A: We’ve all seen these annoying advertisements “pop-up” on our computer. This is but one of the symptoms that spyware or malware may have been installed on your computer. Clean-up time varies from as little as 30 minutes to a maximum of 2 hours; but in some worst case scenarios, it is faster to simply backup your data and reload the operating system from scratch.

After a clean-up, we will provide you with a few utilities to help prevent and clean-up future infestations of malware. However, the only true solution to reduce the threat of malware is safe surfing practices and keeping your PC up-to-date. Please see our PC maintenance plans.